Just because an organisation “claims” to offer good quality service, just what does this mean and how do you know they actually achieve it?
At EvEnt we break down the answers to this question into four disciplines, Procedural and Managerial Quality Assurance, Technical Quality, fair and reasonable Codes of Conduct, and Customer Satisfaction & Professionalism.
Procedural Quality Assurance
As a highly visible commitment to professional procedural quality, EvEnt submits itself to the rigours of the internationally approved Quality Assurance standard ISO9001:2008.
EvEnt is unique in that it is the only Apple Service provider in the UK to maintain this standard.
We are annually audited by an independent, external agency to ensure that our systems and working practices exceed the required Standards of Compliance.
This sets EvEnt apart from our immediate competitors, reassuring you that as our services are audited on an annual basis, we continue to deliver exactly what we promise to our customers.
Codes of Conduct
These ensure that our behaviour in dealing with customers is fair, reasonable and above all, honourable.
As a member of the Professional Computing Association & the Federation of Small Business, our working practices have to comply with their published codes of conduct.
Technical Quality
As an Authorised Apple Service Provider, we are regularly audited by Apple Computer.
Apple check to ensure that our workshops, engineers and training programmes all exceed their technical standards.
In addition, they regularly send in "Mystery Shoppers" that check how we look after our customers.
As a premium brand, Apple like us, understand that it is just as important to "fix the customer" as it is to fix their equipment.
Customer Satisfaction
To ensure that we achieve the best standards in Customer Satisfaction and then maintain them, EvEnt has it’s customer care performance checked by the Guild of Master Craftsman.
EvEnt is unique in being one of only a handful of computer support companies accepted into the Guild, and the only Apple-focused one.
When you have to pick a support company and they're all telling you how good their Quality is; how do you tell them apart ?
To quote from The Guild
“Our rigorous selection procedure ensures the highest standards.
To the trade and the public alike, the Guild’s emblem and Coat of Arms represent skill, integrity, quality and service - in all, professionalism”
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