teleCARE is our technical support and hotline service that features an unlimited access helpdesk, providing remote diagnosis, remote access and remote desktop support.
Calls can be logged direct with our British engineers, through either eMail, our dedicated 0800- Freephone hotline, or through Skype Chat / Call.
Your call will be answered by an engineer who will be able to start work immediately on your problem.
Through either VPN, Apple Remote Desktop or Web-Based access tools, we can remotely (and temporarily) take control of an end-users system to enable fast turnarounds on solutions without the need to wait for an on-site engineer to arrive.
Using these technologies, it is not unusual for us to be able to fix 70% of problems in less than half an hour.
Support Modules
Every customers’ needs are different, so for this reason we provide a number of “Support Modules” from which you can assemble a personalised “Support Package” that best suits your requirements and budget.
The Modules can also be varied between different Users or Equipment.
The Modules available are:
teleCARE
On-Site Service
Parts Cover
Loan Stock
Integra
Creative Apps Support
Infrastructure Support
You can take as many or as few as your business needs dictate, balanced against the risks you face.
Within reason the Modules can also be varied throughout the life of your contract to reflect the dynamics of your business.
Download our brochure
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